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如何收集和发送日志记录

如果您在使用 AdGuard VPN iOS 版时遇到问题,可以发送应用程序日志通知我们。

收集和发送标准日志

By default, AdGuard VPN for iOS uses the Default logging level. It collects basic data about running app processes. 要发送这些日志,请按照以下步骤进行操作:

  1. Connect to AdGuard VPN for iOS. If possible, repeat the actions that led to the error. Note the exact time when the error occurred (e.g., 15:35).

  2. Open AdGuard VPN and tap the Settings ⚙ icon in the lower right corner of the screen. Select Support, then tap Report a bug.

  3. 在打开的表单中,输入您的电子邮件地址以获取反馈,然后描述发现的错误,包括该错误发生的时间。 If you can’t reproduce the problem, specify as accurately as possible when it last occurred.

  4. Check the Send app logs and system info checkbox. When you send your report, your logs will be attached to it.

  5. Tap Send.

info

如果出于某种原因,您以其他方式向我们发送日志更方便,您可以自己导出它们。 To do this, go to SettingsGeneralAdvanced and tap Export logs and system info.

Collecting and sending detailed logs

In most cases, the default logging level is sufficient to track possible bugs. However, sometimes more detailed technical information about the device and connections may be required. In this case, our support team will ask you to enable the Extended or Extreme logging level. 要发送进阶日志,请执行以下步骤:

  1. Open AdGuard VPN for iOS and tap the Settings ⚙ icon in the lower right corner of the screen.

  2. Select General and then Advanced.

  3. In the Logging level section, select Extended or Extreme.

  4. Repeat the actions that led to the error and note the time when it occurred (e.g., 14:23).

  5. 将日志记录级别切回「默认」

  6. Go back to Settings, tap Support and then Report a bug.

  7. In the opened form, enter your email address for feedback and describe the error found, including the exact time when this error occurred.

  8. Make sure that Send app logs and system info is checked and tap Send.

info

如果出于某种原因,您以其他方式向我们发送日志更方便,您可以自己导出它们。 To do this, go to SettingsGeneralAdvanced and tap Export logs and system info.