Come raccogliere e inviare i registri

Se riscontri qualsiasi problema utilizzando AdGuard VPN per iOS, puoi informarci a riguardo inviando i registri dell'app.

Raccolta e invio di registri standard

By default, AdGuard VPN for iOS uses the Default logging level. It collects basic data about running app processes. Per inviare questi registri, attenersi alla seguente procedura:

1. Connect to AdGuard VPN for iOS. If possible, repeat the actions that led to the error. Note the exact time when the error occurred (e.g., 15:35).

2. Open AdGuard VPN and tap the Settings ⚙ icon in the lower right corner of the screen. Select Support, then tap Report a bug.

3. Nel modulo aperto, inserisci il tuo indirizzo e-mail per il feedback e descrivi l'errore riscontrato, inclusa l'ora in cui si è verificato l'errore. If you can’t reproduce the problem, specify as accurately as possible when it last occurred.

4. Check the Send app logs and system info checkbox. When you send your report, your logs will be attached to it.

5. Tap Send.

info

Se per qualche motivo è più conveniente per te inviarci i log in un altro modo, puoi esportarli tu stesso. To do this, go to Settings → General → Advanced and tap Export logs and system info.

Collecting and sending detailed logs

In most cases, the default logging level is sufficient to track possible bugs. However, sometimes more detailed technical information about the device and connections may be required. In this case, our support team will ask you to enable the Extended or Extreme logging level. Per inviare questi tipi di registri, attenersi alla seguente procedura:

1. Open AdGuard VPN for iOS and tap the Settings ⚙ icon in the lower right corner of the screen.

2. Select General and then Advanced.

3. In the Logging level section, select Extended or Extreme.

4. Repeat the actions that led to the error and note the time when it occurred (e.g., 14:23).

5. Riporta il livello di registrazione a Predefinito.

6. Go back to Settings, tap Support and then Report a bug.

7. In the opened form, enter your email address for feedback and describe the error found, including the exact time when this error occurred.

8. Make sure that Send app logs and system info is checked and tap Send.

info

Se per qualche motivo è più conveniente per te inviarci i registri in un altro modo, puoi esportarli tu stesso. To do this, go to Settings → General → Advanced and tap Export logs and system info.